BULLETIN: Windows 10 Spring Update Breaks Bluetooth Comm With NOAHlink “Hockey Puck” …NoahLink Wireless Not Affected. Also GN Updates

BULLETIN: Windows 10 Spring Update Breaks Bluetooth Comm With NOAHlink “Hockey Puck” …NoahLink Wireless Not Affected. Also GN Updates

BULLETIN: The Windows 10 Spring Update rollup breaks bluetooth communication with the NOAHlink “Hockey Puck;” but the NoahLink Wireless is unaffected. Also, for ReSound, Beltone, and Danalogic i-Fit (UK NHS) dispensing sites using the NOAHlink and Windows 7 (only), GN has issued a special patch; along with a related Windows 7/8/10 patch for the original programming software, such as Aventa 2.95.

By: Ann Monnens, HIMSA Support Specialist, with GN additions by Dan Schwartz, The Hearing Blog Editor.

From the HIMSA support bulletin:

As announced in the Noah info channel, the Microsoft Spring Update 1803 for Windows 10, released on April 30, 2018, unfortunately breaks the Bluetooth communication between the computer and NOAHlink, as well as many other Bluetooth products. After applying this Windows update, NOAHlink users report that they are unable to discover the NOAHlink in NOAHlink Properties.

IMPORTANT: HIMSA’s advice in the short term is to delay or defer the Windows Spring update for now if you still have the option. This Windows Central article provides options based on your version of Windows 10.

If the update has already been installed and the NOAHlink is required, the only way to fix the problem is to either move the NOAHlink to an unaffected PC, or to roll back the Windows update within 10 days. You will find the option to rollback at Settings, Update and Security, Recovery. Select ‘Go back to the previous version of Windows 10’.

Windows Update Status

The good news is that technical experts at HIMSA and Microsoft have been able to determine the root cause of the issue, and we are now waiting for a new insider build of Windows to verify that a solution is functioning as desired.

The bad news is that HIMSA has not been promised a release date for this Windows fix. This means that we cannot offer a date when this issue will be resolved.

HIMSA Back-Up Plan

HIMSA is developing and testing a HIMSA provided, longer-term solution in case a solution is not provided by Microsoft.

HIMSA expects to start testing a NOAHlink firmware workaround in the near future. However, since NOAHlink is an electrical medical device, a firmware update is required to go through rigorous quality and approval processes before it may be used with a patient.  This approval and testing process often takes 2-3 months.

Therefore, HIMSA will continue to apply pressure on Microsoft to quickly release the more simplified solution in Windows.

HIMSA will continue to update the NOAHlink status page with new information when it becomes available and will inform NOAHlink users as soon as a solution is available. [end]

GNReSound, Beltone, and Danalogic i-Fit dispensing sites:

Since we are on the subject of Windows and NOAHlink, there are two GN updates you should apply:

  1. This patch fixes the NOAHlink connection issues on Aventa 2.95.7  and corresponding Beltone & Danalogic iFit programming software when the NOAHlink process is not closed right after closing the Fitting Software. Download link from GN ReSound. Note this patch applies to Windows 7 only;
  2. While we are on the subject of GN patches, Windows 7 & up breaks the Aventa 2.95 (& related Beltone & Danalogic i-Fit) Firebird database, causing it to crash on startup. Download link from GN ReSoundThis patch is important if you keep your programming PC on Windows XP (WinNT 5.5) for this sole reason: All support — Including security — has been halted. If you do not upgrade, keep your PC physically disconnected (“air gap”) from the Internet;
  3. Also, for GN ReSound, Beltone, Danalogic i-Fit, & Interton, and GN technology partner Cochlear wireless accessory users, it’s a Good Idea to update the firmware to the latest version. Download link from GN ReSound. Also, this software has the firmware updater to convert the AirLink 2 into a NoahLink Wireless. [Note: The original Phone Clip (which belongs in the trash!) and TV Streamer are Not Upgradeable.]

Windows 10 April Update rollup breaks the NOAHlink (left) but not the NoahLink Wireless or GN AirLink (right)

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About the author

Dan Schwartz

Electrical Engineer, via Georgia Tech

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